SYDNEY: August 20, 2019. Komatsu, a global manufacturer and supplier of construction and mining equipment, has signed a multi-year contract with DHL Express and DHL Global Forwarding to manage an annual supply chain of over one million kilos of machinery, equipment and spare parts into Australasia.
DHL will provide complete end-to-end airfreight imports for Komatsu primarily from the US and Japan to Australia across Komatsu’s three distribution centers in Sydney, Brisbane and Perth. The company will also manage the entire Customs brokerage process, as trade compliance and regulations become increasingly crucial in optimising global supply chains.
“Annually, we transact in excess of 1.5 million stock keeping units (SKU) line sales in Australia. Often, exceptional customer service comes down to having products and parts precisely available when our customers need them,” commented Sean Taylor, CEO and managing director, Komatsu Australia. “Logistics is a key component of our ability to deliver a first rate customer experience ensuring that our supply chain is fully optimised.”
Komatsu is expanding into mining and the non-residential engineering sector following a government announcement of A$75 billion investment in Australia’s infrastructure by 2028.
DHL Global Forwarding Australia country manager George Lawson added: “The scale of Komatsu’s after-market business and their singular focus on top customer service quality often translate to logistical challenges. Equally, the freight involved is incredibly varied ranging from O-Rings weighing a few grams to larger single components like shovel buckets. All these make an efficient global logistics network crucial to manage freight consolidation from international destinations, optimise logistics costs and ensure timely deliveries.”
Pictured: From left to right: George Lawson, Country Manager, DHL Global Forwarding Australia; Sean Taylor, CEO and Managing Director, Komatsu Australia Pty Limited; and Gary Edstein, CEO and Senior Vice President, DHL Express Oceania.